Shipping & Returns

Returns & Exchanges

We are proud of our products we stock and we want you to enjoy them. If for any reason you're not happy with your purchase, or want a different  type/colour, or just have a change of heart, that's fine. Check our Returns and Exchanges as below

What if I ordered the wrong product or want to return or exchange?

It's no problem.

If you receive anything you are unhappy with for any reason, we’ll help you with an exchange or refund if within 10 days from shipping date. Before you return your items, make sure they are:

  • In the same condition they were when you received them;
  • Any branded retail packaging is unopened.
  • Product purchase receipt with date of purchase from us
  • Not used, damaged or altered, and are still in their original unaltered packaging; and
  • If you're exchanging, jump online and purchase the item that you want to exchange to. In this way you are guaranteed the item, and we can ship it to you straight away (if it is in stock; if out of stock it will be placed on back order).
  • Send the items you're exchanging back to our address below and make a note of the new order that is replacing that item.
  • We strongly recommend posting the item back using registered post or a trackable parcel

When we receive your returned item we will process the return and process the refund (less any shipping costs paid) within 48 business hours and email you when the process is complete.

The returned item(s) must be received back in their original packaging, along with all components where applicable. If not, a 10% restocking fee may be applicable.

Items must be in "as-new" condition and the purchased product was not noted as a Open Box Special, Clearance, close-out or non-returnable item.

Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit. Please see costs below.

For Economy Post, this is a $5 fee, for Regular this is a $15.00 fee, for Express Post this is a $25.00 fee.

What if I received the wrong product?

If we shipped you the wrong product, fill out the form at the bottom of this page or call us.

Once reviewed we will work with you to get you the right product ASAP

My item arrived damaged or defective, what can I do?

Please note if you chose economy post at checkout, this postage method does not contain cover for damaged or lost items.

Regular and Express Post come with transit cover provided by Australia Post. Please take photos of the items and take the item with all packaging (including tracking label), and your ID to your closest Post Office.

You will be required to complete a  form. Please complete this and send us an email with the photos and reference number from the Australia Post lodgement.

We will chase Australia Post for the transit cover and as soon as it's been processed by Australia Post we will organise a replacement to be sent out within 48 hours.

My item seems to be dead on arrival, help!

If your item arrived defective, no problem. Just contact us within 10 days of the order's original dispatch date to arrange for the return of your purchase for testing.

We generally take 48 to 72 hours to test the items once we receive them and we will be back in touch with you to sort out the way forward.

If the item is deemed to be defective, we will send a replacement or refund you for your item (postage costs are not refunded), provided the returned item(s) are received back in their original packaging, along with all components where applicable and the condition deemed acceptable by Global Drone Australia.

Items deemed faulty by a customer can be returned at the customer's expense. If Global Drone Australia finds no fault and the item works as advertised, the buyer may be entitled to a refund less a 10% restocking fee. The refund excludes return postage costs.

If you ordered the wrong item, or accessory or simply changed your mind, we will refund you for your purchase (minus the shipping cost), provided the returned item(s) are received back in their original packaging, along with all components where applicable, provided your purchase is in "as-new" condition, and the purchased product was not noted as a clearance, close-out or non-returnable item.

Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit.

Accessories purchased which complement or aid electronic devices such as our Uav’s , Drones which use their electronic functionality, should work as advertised.

It is the responsibility of the customer to ensure an electronic device has not been modified before use (e.g. software and hardware components are as the manufacturer intended for use).

Examples of these modifications include “modifying”, "jailbreaking", "rooting", "Rom-ing", "Flashing" and "unlocking" Uav’s/Drones  or devices where stability and third party influence may compromise its functionality as the manufacturer intended.

Please note due to content and copyright laws, some apps are designed to block functions such as screen mirroring, or streaming of video or audio. Please check with the manufacturer /app creator and their policy

What happens after I return my item?

When your return is received and reviewed, you will be contacted by email or phone with those options outlined above. This will generally take 7 to 30 days depending on the type of return.

Some products may also be assessed with a 10% restocking fee. It is important you contact us before returning item(s) if anything outlined in this policy is unclear.

Where an order received free shipping for any reason, our actual cost to ship the item will be deducted from any refund or store credit. Please see costs below.

For Economy Post, this is a $5.00 fee, for Regular this is a $15.00 fee, for Express Post this is a $25.00 fee.

Where do I send my item back to?

In the event of a return or exchange please use our postal address below.

We highly recommend using a trackable postage service such as registered post or trackable parcel post. This way you can track your parcel and ensure it reaches us.

Important: Please address it to our Sales Department, and include your Order/Invoice Number number on the front so we can direct your mail. (RETURNS, EXCHANGE, DOA)

 

Global Drone Australia

Unit 11 33-39 Haddon Crescent

Marks Point NSW 2280

Please use our CONTACT US  form with your request.

Note the above policies apply if even you chose not to read them.